Once, I am also a newcomer!
Now, I am on the Internet, mixed for a few months, it is also a veteran! When I was a newcomer, many old friends helped me!
This is not, wrote this article, hope, for those new friends, some help! Guide new friends to write soft texts, do sales well, and at the same time, provide less advertising atmosphere for the network, and provide more support and sharing!
Customers, in the eyes of all our sales people, are God, a person who can't easily offend!
However, in reality, every one of us will have a mistake, when the customer makes a mistake, causing the goods not to be shipped normally, what should I do? Who will pay the bill?
I believe that this problem is a headache for all our sales friends. I have encountered it before!
That is, a wine company, all doing wine boxes! There are wooden boxes and cartons!
Needless to say, the wine in the wooden box packaging is naturally upscale, and the carton must be much cheaper!
We are also old friends, however, because of one thing, let us get along with each other!
That is, when they placed the order, there was a wine box of a carton, and it was put into a wooden box, and we, according to the requirements, did not have much, it was 5000 wine boxes! However, in the face of the wrong order, they do not know what to do? Receiving, can't be used! Do not accept the goods, this is theirs, we just do it as required!
How to do? Is it so consumed?
No, intuition gave me the answer! I can't make a list, it ruined our friendship, and our cooperation! And, the opportunity to cooperate happily in the future!
So, I chose to take the initiative, and I will find the door without waiting for the customer!
When I came to the door, the customer thought that I was going to find them in trouble, so, very nervous!
Seeing this, I feel that the conversation is not good. I chose not to mention a word. I only said that I came for a cup of tea and went downstairs to be thirsty!
Oh, I didn’t expect it, the effect was good, the customer’s mood was getting better, so I didn’t say that, he said it himself, and the words were opened, so what’s the matter!
What he means is, can we, first put it in my inventory?
I don't think it's a good idea. This is not a method. It is a long-delayed plan. I don't know when it is the shipping date. In a way, it is far away!
So, I made a plan for me. We sold it to him at the cost price. Then, when he used the holiday promotion, he used the gift to sell it and sell it. In this case, neither of us would have much loss. Can use this batch of goods again!
Oh, the effect is good! It’s a hit! He agreed, just use this solution!
In this way, the customer made a mistake, we paid the bill together and solved it smoothly, providing a platform for our continued and pleasant cooperation!
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