Most of the friends who do e-commerce have such feelings: Why are online customers just asking for inquiries, and it is difficult for them to reach a deal? I have always had such confusion, and I have been puzzled by this question for a long time. Now that I have experienced setbacks and tempering, I have my own customers (almost 100% from the Internet).
I will post my thoughts and ideas here to share with you. Of course, many ideas include the ideas of some friends. In fact, it's very simple. Take a look at a portal like GOOGLE, and even hundreds of thousands of producers can find even the less popular items. With the development of the Internet to this day, people can feel the Internet to our lives everywhere, especially the great convenience brought to the business. Buyers have no need to fly around, go east and west, use the search function, use the portal, use the information to send, etc., it is easy to find thousands of merchants in any corner of the world. For you and me, we are only one in a thousand, one in ten thousand.
As a buyer, he needs to check whether the seller is honest and reliable, whether the quality is stable, whether the price is low, whether the ability to supply can meet the requirements, whether the product is novel or not, etc., which can bring him profits.
Therefore, when you receive the seller's inquiry, you should not think that the customer simply answers a few sentences for the inquiry and reports the price. This way the customer can't lift any company outside of your offer from your reply. If you are a regular company, your offer is definitely much higher than a small company or even a fake or even liar company. Customers compare by price, and they can't find you in eight lifetimes.
When replying to the customer's inquiry, you should also introduce the basic situation of the company, the quality control of the product, the supply capacity of the enterprise, the innovation ability of the enterprise, and other issues of concern to the customer, telling you a little trick (my friends often do this, I It is also because of laziness.) You can usually write something like this. When you use it, you can COPY it, and then you can modify the touch color according to the specific situation.
Do not think that EMAIL will be a good thing, because of the time difference, always EMAIL to EMAIL, sometimes will delay a lot of time. If necessary, you should contact by fax and follow up to understand other customer needs. The current telephone bill is very expensive and can be used with IP phones. You can also install a web phone. It is the machine's expensive point, the call charge is about 3 cents per minute, and the sound effect is very good.
After making a phone call with the customer, find out if the customer's inquiry product is the same product. If it is the same product, then you can show your negotiating talent. You must remember to introduce your company's economic strength, product quality, innovation ability, and product cost performance. Find out what you can accept each other, as long as you can bring him profits, but also afraid that he will not do it.
If the products required by customers are similar products, or can't find a compromise solution at present, don't give up easily, don't just give up, no profit, no one will do it. But these potential customers are likely to be your real customers. You can regularly organize your product information, preferential information, new product information and other customer concerns into a graphic and corporate promotional briefing and send it to customers. Keep in touch, email as simple as possible, make a phone call if necessary, send your blessings during the holiday season, and send a card with Chinese characteristics.
Once I bought a special card for my client and went shopping for a day. Of course, the personal rest time was abandoned, and the scorpion was also worn out by the scorpion. After a long time, you will establish a good image in the hearts of customers. Those seemingly useless RFQs are likely to be your valuable asset. Don't worry about doing foreign trade, take it slowly.
COYA Jewelry Co., Ltd , http://www.szsteeljewelry.com